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 Georgia High School Equivalency (GaHSE) HELP DESK INFORMATION 

The GaHSE Customer Service Center office is currently serving walk-in customers by appointment only, on Mondays and Wednesdays from 10:00 a.m. until 3:00 p.m. To setup an appointment or for other GaHSE related matters please dial 1-800-946-9433.


COVID-19 Advisory

  • GaHSE Customer Service Center phone lines at 800-946-9433 are open 9:00 a.m. – 4:00 p.m. Monday – Friday. This office is closed on all state holidays.
  • Online request for duplicate GED diplomas, official transcripts or other printed response are processed Monday – Thursday. 
  • Mail-in requests are processed Monday – Thursday via USPS standard mail.
  • Walk-in customers are served at GaHSE Customer Service Center ONLY on Monday and Wednesday by appointment between 10:00 a.m. and 3:00 p.m.
  • Overnight Request: Prepaid self-addressed envelope is required. Documents are forwarded in the envelope provided. Requests received by 2 p.m. Monday – Thursday are processed for delivery the next business day. Please note requests received after 2 p.m. Thursday – Sunday will be processed for next day delivery on the following Monday.

Customer Service Center 1-800-946-9433

Official transcript(s) and duplicate diploma(s) may be requested for test-takers who took a GED® test or HiSET® exam and/or earned a High School Equivalency Diploma in Georgia. A fee of $15 per document is required. Anyone other than the test-taker requesting these documents must attach a signed release from the test-taker.
Request official documents using one of the three options below:

Online

ONLINE (GaHSE Request)

This site is for requesting Georgia GED® or Georgia HiSET®records only. If you graduated from high school, contact the school district from which you graduated.

INSTRUCTIONS (GaHSE Transcript/Diploma Request Form)

  • Complete the request form if you took the GED® test or HiSET® exam in GEORGIA.
  • Enter your information. An asterisk (*) indicates required fields.
  • Submit the request form; use a separate form for each delivery address.

PAYMENT AND FEES

  • A fee of $15 is required for each official transcript and/or each duplicate diploma.
  • A $1 processing fee is added per request form.
  • Express Service is temporarily limited to requests received by 2 pm Monday – Thursday. A $20 fee is added for express service (street address, only).
  • The accepted forms of payment are Visa, MasterCard, Discover, or American Express.
  • If no record is found, $16 will be applied towards a candidate research fee.

DELIVERY OPTIONS

  • ELECTRONIC: A transcript is sent to the email provided by the next business day.
  • STANDARD MAIL: Official transcript(s) and/or duplicate diploma(s) are processed Monday – Thursday of each week, Documents are mailed to the address provided within 3 (three) to 5 (five) business days.
  • NEXT DAY AIR: Documents are mailed to the street address provided. Requests received by 2 p.m. Monday – Thursday are processed for delivery the next business day. Please note requests received after 2 p.m. Thursday – Sunday will be processed for next day delivery on the following Monday.

In Person

IN PERSON (GaHSE Request)

COVID-19 Advisory

Visit the GaHSE Program at 1800 Century Place N.E., Suite 300-B, Atlanta, GA 30345
Phone: (404) 679-1645 or (800) 946-9433. Customer are seen ONLY on Monday and Wednesday by appointment between 10:00 a.m. to 3:00 p.m. This office is closed on all state holidays.

INSTRUCTIONS

  • Telephone (404) 679-1645 or (800) 946-9433 to schedule an appointment.
  • Complete the GaHSE Transcript/Diploma Request Form prior to visit or complete form upon arrival.
  • Provide completed request form and attachments as appropriate.
  • Present valid photo identification
  • Clients are served in lobby by a GaHSE customer service representative for social distancing.

PAYMENT AND FEES

  • A fee of $15 is required for each official transcript and/or each duplicate diploma.
  • The accepted card payments are Visa, MasterCard, Discover, or American Express.
  • Other forms of payment are cash, money orders, or company check payable to GaHSE Testing Program.
  • If no record is found, $15 will be applied towards a candidaet research fee.

Document(s) are provided to customer immediately.

By Mail

BY MAIL (GaHSE Request)

The GaHSE Transcript/Diploma Request Form is for requesting Georgia GED® or Georgia HiSET® records only. If you graduated from high school or earned your diploma in another state, contact the school district or state from which you graduated.

INSTRUCTIONS

  • Complete the GaHSE Transcript/Diploma Request Form.
  • Enter information include your mailing address and requested delivery address.
  • Sign the request form.
  • Attach appropriate payment.
  • Mail complete package to GaHSE Testing Program, 1800 Century Place N.E., Suite 300-B, Atlanta, GA 30345.

PAYMENT AND FEES

  • A fee of $15 is required for each official transcript and/or each duplicate diploma.
  • If no record is found, $15 will be applied towards a candidate research fee.
  • Accepted forms of payment are money orders, cashier’s checks, or company checks made payable to the GaHSE Testing Program (NO personal checks or cash are accepted).

DELIVERY OPTIONS

  • STANDARD MAIL: Official transcript(s) and/or duplicate diploma(s) are mailed to the address provided within 3 (three) to 5 (five) business days.
  • EXPRESS/PRIORITY MAIL/NEXT DAY: Expedite service is temporarily limited to requests received by 2 pm Monday – Thursday for next day delivery. Please note requests received after 2 p.m. Thursday – Sunday will be processed for next day delivery on the following Monday.

GED® and the GED Testing Service® are registered trademarks of the American Council on Education (ACE) and may not be used or reproduced without express written permission. The GED® and GED Testing Service® brands are administered by GED Testing Service LLC under license from ACE. ETS, the ETS logo and HISET are registered trademarks of Educational Testing Service (ETS) and used in the United States under license.