Microcomputer Support Specialist

POSITION: Microcomputer Support Specialist

DESCRIPTION:

We are seeking a highly knowledgable and skilled Microcomputer Support Specialist to join our team. The primary responsibility of this role is to provide technical support and assistance to end-users in a fact-paced and dynamic environment. The Microcomputer Support Specialist will be responsbile for resolving hardware and software issues, troubleshooting network problems, and ensuring the smooth operation of computer systems and peripherals. Additionally, they will be expected to maintain and update relevant documentation, assist with system upgrades, and provide training to end-users as needed.

RESPONSIBILITIES

• Provide technical support and assistance to end-users regarding computer hardware, software, and peripherals.
• Troubleshoot and resolve issues related to Windows operating systems, Microsoft Office products, Micrsoft Office 365, and various PC hardware and peripherals (e.g., printers, webcams, scanners).
• Assist in basic network troubleshooting, including connectivity, configuration, and performance issues.
• Maintain accurate records and documentation of technical issues, resolutions, and system changes.
• Collaborate with team members to implement system upgrades and ensure compatibility and functionality.
• Stay updated with industry trends and advancements, and actively seek opportunities to improve technical skills and knowledge.
• Provide exceptional customer service and communicate effectively with end-users to ensure timely and satisfactory issue resolution.

QUALIFICATIONS:

• Associates Degree in a computer-related field or minimum of 2-3 years’ experience in a similar technical support role.
• Strong expertise in Windows operating systems, Microsoft Office products, Microsoft Office 365, and PC hardware.
• Knowledge of Mac devices and familiarity with macOS (preferred).
• Basic understanding of network troubleshooting principles and protocols.
• Excellent problem-solving skills and ability to diagnose and resolve technical issues.
• Strong communication skills, both verbal and written, with the ability to effectively interact with end-users.
• Ability to prioritize tasks, manage time efficiently, and meet deadlines in a fast-paced environment.
• Bachelor’s degree in a computer-related field (preferred).
• Relevant industry certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

APPLICATION PROCEDURES:

All application packets MUST be completed via the Online Job Center.  As part of the application process, interested candidates will also be required to upload other documents such as a letter of interest, resume, and transcripts (see job center listing for more details).  For more information regarding this position or application instructions, please contact the Human Resources Office at 912-538-3230 or 478-289-2251 dfee@southeasterntech.edu.

As set forth in its student catalog, Southeastern Technical College does not discriminate on the basis of race, color, creed, national or ethnic origin, sex, religion, disability, age, political affiliation or belief, genetic information, veteran status, or citizenship status (except in those special circumstances permitted or mandated by law). 

Helen Thomas, Section 504 Coordinator, Room 165, 912-538-3126