TCSG’s Derek Dabrowiak Wins Ventana Research Digital Leadership Award for Customer Experience

Annual awards highlight best-in-class leaders across business and IT

ATLANTA, GA–Technical College System of Georgia (TCSG) Assistant Commissioner for Student Affairs and Secondary Initiatives, Derek Dabrowiak was named the winner of Ventana Research’s Digital Leadership Awards in the Customer Experience category. The 14th Annual Digital Leadership Awards recognize individuals and companies that have embraced the use of technology to help them lead their organizations and optimize the readiness across their people, processes, information, and technology to grow their business impact and industry potential.

The Customer Experience award recognizes the organization and technology that best exemplifies leadership in applications and technologies that support the engagement with customers for any purpose. TCSG’s Dabrowiak won the award for his leadership in improving the customer experience through technology partners Salesforce and TargetX.

“TCSG’s number one priority is the success of our students, and that starts with providing them a great student experience from the moment they inquire about a college to the day they graduate,” said Dabrowiak. “It is an honor to be recognized by Ventana Research for the work we do every day to improve the customer experience for students across our system.”

As part of the judging process and methodology, Ventana Research examined case studies and submissions to evaluate the nominated organization’s and individual’s leadership and outcomes using technology, the best practices it utilized, and the associated business impact and value. All types of organizations were invited to participate, and submissions spanned industries and organizational sizes across the world.

“We would like to recognize the winners of the 14th Ventana Research Digital Leadership Awards,” said Mark Smith, CEO and Chief Research Officer at Ventana Research. “Our commitment is to acknowledge organizations and leaders that utilize the full potential of technology to establish resilience in the processes and outcomes that have digitally transformed operations and have an inevitable impact. Congratulations to this year’s winners and their supporting technology vendors for the dedication to leadership and technology and commitment to improving the potential of their people, processes, information and technology in their organization.”

The Digital Leadership Awards span across ten areas of expertise at Ventana Research, with one Overall Digital Leadership Award winner that is selected from the final judging across all categories.

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About the Technical College System of Georgia

The 22 colleges of the Technical College System of Georgia (TCSG) are Georgia’s top resource for skilled workers. TCSG offers world-class training in more than 600 associate degree, diploma and certificate programs to students who are trained on state-of-the-art equipment by instructors who are experts in their fields. The system also houses Georgia’s Office of Adult Education, which promotes and provides adult literacy and education programs, including the GED® testing program, throughout the state. In addition, TCSG partners with companies through Quick Start, the nation’s top customized workforce training program, and through its individual colleges, who work with local industry to provide workforce and training solutions. For more information, visit



Mark D’Alessio



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